At Onalla, we strive to ensure our customers are completely satisfied with their purchases. We understand that online shopping can sometimes result in items that don’t quite fit or look as expected. As such, we’ve established a straightforward return process to make things easier for our valued patrons.
Return Eligibility
- Time Frame: Purchased items can be returned within 20 days from the date of receipt.
- Condition: Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.
- Damaged or soiled items will not be accepted.
- Items without tags or altered in any way may not be eligible for a return.
- Exceptions: Some items may not be returnable for hygiene reasons, such as:
- Lingerie
- Swimwear
- Earrings
How to Return
- Initiate a Return: Contact our customer service team at [email protected] with your order number and reason for return.
- Packing the Item: Safely package the items you wish to return, ideally in the original packaging.
- Ship the Item: You’ll receive instructions from our team regarding the return shipment.
- Refund Process: Once we receive and inspect the returned items, a refund will be processed to your original payment method.
Questions?
Should you have any queries or concerns related to our return policy, please don’t hesitate to reach out to us at [email protected]. Our team is here to assist you.